Orders placed after Dec 20th will not be shipped until the first week of January. Also due to Canada Post backlog orders may be delayed. Click here for more information.

Shipping & Returns

10/16/2015 by Ask Cosmetics

We ship at a flat rate of $9.95 or 19.95 Expedited Parcel to the US and $15.00 to other international destinations per order. Shipments leave our office within 1 to 4 business days after payment is received but delivery times will vary based on border delays and your location. Orders paid for by personal cheque will not ship until payment has cleared.

Our address is:
ASK Cosmetics Inc.
2468 Industrial Street
Burlington, ON
Canada L7P1A5
  
Returns:
If you are not satisfied with our products within 30 days of purchase, you may return the item(s) for a full refund of the purchase price. This refund policy only applies to items shipped with the original order and shipping charges are non-refundable. If you received free shipping and the refund brings your total below the threshold for free shipping the shipping cost will be deducted from your refund.

You must contact us via Message Us or phone at 1-877-275-5566 for authorization before returning your product for a refund. If you do not contact us before returning a product refunds may be delayed or rejected.


When you order over $100 get Free Shipping on Expedited Parcels or 1/2 Price Xpresspost